Keep Your Business Supported, Secure, and Ready for Anything.

Reliable IT support for modern SMBs — fast response, predictable pricing, and governance baked in.

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Why It Matters

IT support shouldn’t just fix problems — it should prevent them.
At IT First Responder, every service is aligned to ACSC Essential Eight ML2, SMB1001 Silver–Gold, and ISO 27001 / DISP, ensuring every patch, ticket, and project strengthens your compliance and insurance posture while keeping your people productive.
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The Four Pillars of IT Support

Our support framework blends flexibility, governance, and security.

Managed IT Services

Flat-rate, proactive IT management with
24 × 7 × 365 coverage.

Co-Managed IT Support

Shared responsibility
for organisations
with internal IT.

Ad-Hoc / Break-Fix Support

On-demand help for urgent or occasional issues.

Project-Based Support

Governance-led project delivery, migrations, and modernisation.

All pillars align with Essential Eight ML2 and SMB1001 Silver–Gold, supporting ISO 27001 / DISP readiness.

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Managed IT Services

Proactive, unlimited IT support with governance built in.

Includes device management, patching, Microsoft 365 enablement, monitoring, reporting, and seamless integration with your Modern Workplace Security stack.
Every activity is documented for insurance evidence and aligns to Essential Eight ML2.

Pricing

Prices are per user (ex GST). Generous volume discounts apply for 10 + users or devices. Combine with Modern Workplace Security or Complete Protection & Support for full coverage.

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Co-Managed IT Support

Work alongside our engineers while retaining internal control.

We manage patching, monitoring, and governance so your internal team can focus on users.

Features

  • Shared service desk with defined RACI and SLAs
  • Threat monitoring & patch governance (Essential Eight ML2)
  • Quarterly compliance & insurance evidence report.

Pricing

Per-device pricing (ex GST). Volume discounts for larger environments.

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Compliance/Insurance Alignment

Aligned to SMB1001 Silver–Gold, this model ensures your internal IT meets insurance standards without overheads.

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Ad-Hoc / Break-Fix Support

Flexible, pay-as-you-go support when you need it most — urgent fixes, setup help, or overflow assistance.

Features

  • Remote or on-site incident resolution.
  • Hourly billing or pre-paid bundles.
  • Optional post-incident security validation (E8 ML2).

Pricing

Hourly rate (ex GST). Bundle discounts apply automatically.

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Compliance/Insurance Alignment

Even one-off engagements are logged to maintain your compliance and insurance trail.

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Project-Based Support

Structured delivery for migrations and modernisation — with full SoW, rollback testing, and insurer-ready documentation.

Examples

  • Microsoft 365 / Azure migrations.
  • SharePoint & Teams governance.
  • Infrastructure upgrades or relocations.
  • ISO 27001 / DISP readiness projects.

Pricing

Fixed or SoW pricing; volume discounts for multi-phase programs.

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Compliance/Insurance Alignment

Each project follows Essential Eight and SMB1001 methodologies to lift cyber maturity.

IT First Responder

Get in touch with us today!

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